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Legal

Terms & Conditions

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Golden Virgin Production’s relationship with you in relation to this website. The term ‘Golden Virgin Production’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is GOLDEN VIRGIN® organic foods , Kemp House, 152-160 City Road, London, EC1V 2NX, England, UK.

Our company registration number is 12394968.
The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without GOLDEN VIRGIN® organic foods’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Privacy Policy

The Golden Virgin Production Limited, trading as GOLDEN VIRGIN® organic foods   (“we”) are committed to protecting and respecting your privacy. This policy (together with the Terms and Conditions of Use at (http://www.goldenvirginfoods.com/tandcs)  and any other documents we refer to in this policy or the Terms and Conditions of Use) set out how we will use your personal information and who it will be shared with. Please read the following carefully.

Any changes we may make to our privacy policy in the future will be posted on this page. You should therefore review this policy on a regular basis to ensure that you are aware of the up to date version from time to time. Where we consider appropriate we will also notify you by e-mail.

1 WHAT INFORMATION DO WE COLLECT ABOUT YOU?

1.1 We may collect and process the following data about you (“your information”):

  • 1.1.1 information that you submit online via our site through placing orders, making requests, taking part in competitions and registering to receive materials, samples or newsletters;
  • 1.1.2 any correspondence you send to us or communications you have with us (e.g. our contact centre, social media or applications that interact with our site);
  • 1.1.3 details of your visits to our site and the resources that you access (which may include, amongst other things; traffic data and communication data); and
  • 1.1.4 details of transactions you carry out or orders you place through our site.
  • 1.2 We are aware that your information may be confidential and we will protect the confidentiality of your information in accordance with our normal procedures and legal requirements.

2 HOW WILL WE USE YOUR INFORMATION?

2.1 We use your information in the following ways:

  • 2.1.1 to ensure that our site’s content is presented as effectively as possible for you;
  • 2.1.2 for our internal purposes, such as research and analysis, quality control, fraud detection, site performance, system administration and to evaluate use of our site, so that we can provide you with enhanced services;
  • 2.1.3 to notify you about changes to our products and services;
  • 2.1.4 to provide you with information, products or services that you request from us, or which we feel may interest you (provided of course that you agree);
  • 2.1.5 to run competitions and promotions;
  • 2.1.6 to create reports to assist with future marketing;
  • 2.1.7 to carry out our obligations arising from any contracts with you and for billing and delivery purposes;
  • 2.1.8 to enable you to participate in interactive features of our site, when you choose to do so;
  • 2.1.9 to contact you to ask you for your view and opinions or to take part in surveys we complete from time to time; and
  • 2.1.10 for complaint handling purposes.

2.2 We may monitor your use of our site and record your email address and/or IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical information about our users’ browsing actions and patterns and does not identify any individual.

2.3 If you provide us with information about anyone else, you confirm that they have consented to us using their information for the purposes described in this policy.

2.4 We only keep your information for as long as is necessary.

3 COOKIES

3.1 We may use “cookies” to collect the information referred to and track your use of our site. Cookies are small data files, which gather information about your use of our site and help us to provide you with a good experience when you browse our site. For more information about “cookies”, why we use them and how to refuse cookies, please see our Cookie Policy (www.goldenvirginfoods.com/cookiepolicy)

4 MARKETING

4.1 We may contact you with information about our products and services from time to time, provided of course that you agree.

4.2 If you agree, we may also pass your information to our chosen partners who may contact you to provide marketing information about their products and services.

4.3 If you do not want us to use your information in this way, please tick the relevant boxes on the form when we collect your information. You may ask us at any time not to use your information for marketing purposes by contacting us: www.goldenvirginfoods.com/contact

5 WHERE DO WE TRANSFER YOUR INFORMATION TO?

5.1 We will not transfer your information to, or store it, outside the European Economic Area.

6 WHO DO WE SHARE YOUR INFORMATION WITH?

6.1 We may share your information with any companies in our group.

6.2 We may share your information with other organizations:

  • 6.2.1 if we sell or buy any business or assets, (as we may share your data with the prospective seller or buyer);
  • 6.2.2 if we or substantially all of our company assets are acquired by another party, in which case your information will be one of the transferred assets;
  • 6.2.3 if we have to share your information to comply with legal or regulatory requirements, or if we have to enforce or apply our Terms and Conditions of Use www.goldenvirginfoods.com/tandcs or any other agreements or to protect our rights, property or our customers etc. This may involve exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

6.3 We may also share your information with selected third parties for the purposes of delivery, data analysis, customer support and storage services.

7 HOW DO WE KEEP YOUR INFORMATION SECURE?

7.1 Our site is hosted by an agency. We have a contract with them to ensure that your information is adequately protected.

7.2 If you have a username, password or other login details, which enable you to access certain parts of our site, you must not allow any other person to use them and must treat them as confidential. If you believe or suspect that someone else knows your login details you must contact us: www.goldenvirginfoods.com/contact as soon as possible.

7.3 To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

7.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we will apply our normal procedures and comply with legal requirements to protect your information, we cannot guarantee the security of your information transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

7.5 Our site may from time to time contain links to and from other websites. If you follow a link to any of those sites, please note that those sites ought to have their own privacy policies and that we do not accept any responsibility or liability for those sites or for their privacy policies. Please check those privacy policies before you submit your information to those sites. Please also see our Terms and Conditions of Use http://www.goldenvirginfoods.com/tandcs for further provisions relating to other websites.

8 CHILDREN

8.1 Protecting the privacy of the very young is especially important. For that reason we will never collect or maintain information from those we actually know are under 13, and no part of our site is structured to attract anyone under 13.

8.2 By using this site, you represent that you are at least the age of majority in your state, province or country of residence, or that you are the age of majority in your state, province or country of residence and you have given your consent to allow any of your minor dependants to use this site.

9 THIRD PARTY SERVICES

9.1 In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

10 CHANGES TO THIS PRIVACY POLICY

10.1 We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the site. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it

11 YOUR RIGHTS

11.1 You have the right to access your information and should direct any request for your information by sending us a written request using the contact details below.

11.2 You have the right to rectify your information by sending us a written request using the contact details below.

11.3 You have the right to ask us not to process your information (or pass your information to other companies or organizations) for marketing purposes. You can tick the appropriate box on the forms when we collect your information or later at any time by clicking on unsubscribe options in any communications or by contacting us using the contact details below.

11.4 If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office.

12 HOW TO CONTACT US

12.1 Questions, comments or requests concerning this privacy policy are welcomed and should be addressed to us at: www.goldenvirginfoods.com/contact

12.2 Golden Virgin Production Limited is registered in England and Wales with company number 12394968 and has its registered office at Kemp House, 152-160 City Road, London, EC1V 2NX, England, UK.

Modern Slavery Policy

Introduction from the board of directors 

Our Company takes its responsibilities under the Modern Slavery Act 2015 very seriously and we have robust safeguards in place to ensure that we comply with its obligations. This document explains our practices and provides insight into the care we take throughout our supply chain and business organization. This statement relates to the actions and activities during our current financial year 2018/19

Company structure and Mission

Our mission at Golden Virgin Production Ltd is to promote the development of Organic agriculture –thus protecting the health of the soil and biodiversity, the health of workers who produce our food and the health of end users who consume the food products. We do this work through our certified Organic brand – GOLDEN VIRGIN®. Each year we and each of our suppliers are independently audited to ensure compliance with strict legal Organic rules.

Company policies on slavery and human trafficking

We regularly review our supply chain to evaluate any human trafficking and slavery risks.
We conduct supplier self-assessments and audits throughout our supply chain with a focus on worker safety, slavery, human trafficking, child labour and other legal requirements.

Our policy is to only partner with ethical companies so we can be sure that slavery and human trafficking does not exist in our supply chain.

Many of our suppliers are our long term partners and it is crucial for Golden Virgin Production Ltd that they share our high ethical & quality standards. This long term cooperation establishes trust and transparency on both sides.

If ethical requirements are not adhered to, the supplier relationship will be terminated.

Our company is committed to act ethically and with integrity in all our business dealings

We have other policies in place which help ensure that we adhere to this approach:

Ethical trading policy.

Discrimination and Harassment policy.

Ethical procurement policy

Supplier partnership policy

Organic trading policy

Our employees and suppliers are expected to act with integrity.

Risk evaluation and due diligence

We perceive the greatest risk of slavery and human trafficking to lie in our supply chain, as the managerial oversight is not in our direct control.

In addition to the staff training provided in our Ethical trading policies, we have a due diligence programme when taking on new suppliers, from supplier self-assessments to audits as required.

Suppliers are made aware that violating our Ethical codes will result in actions being taken and possible termination of the business relationship.

Management Approval

This statement is hereby approved by the Managing Director and the Management team and will be reviewed and updated where necessary annually to ensure Golden Virgin Production Ltd remains compliant.

Shipping & Returns

The Golden Virgin Production Limited, trading as GOLDEN VIRGIN® organic foods   (“we”) are committed to protecting and respecting your privacy. This policy (together with the Terms and Conditions of Use at (http://www.goldenvirginfoods.com/tandcs)  and any other documents we refer to in this policy or the Terms and Conditions of Use) set out how we will use your personal information and who it will be shared with. Please read the following carefully.

Any changes we may make to our privacy policy in the future will be posted on this page. You should therefore review this policy on a regular basis to ensure that you are aware of the up to date version from time to time. Where we consider appropriate we will also notify you by e-mail.

SHIPPING

All of our deliveries are sent from our contract depot in Bristol.

Shipping Prices:

  • Standard Tracked Delivery 6.30£ (Normally takes 2-5 days).
  • Express Tracked Delivery 9.10£ (24 Hours).
  • Free shipping for all orders over 35£.

Orders need to be placed before 2 p.m. on any day to ensure it gets next day delivery (24 Hours).

RETURNS & CANCELLATION POLICY

Customer satisfaction is of the utmost importance to us. For this reason, if you are dissatisfied with your organic product(s) you may request an exchange or refund within 14 calendar days from the date of purchase. Please complete the Return Form here and give us more details. We will send you a RMA number and issue a refund based on the condition of the returned product/s as follows:

  • For a 100% refund, the product/s must be returned to us in their original packaging, unopened and with seals intact.
  • For orders placed in error, a restocking fee of 5£ will be charged to exchange the product if within the 14 calendar day return window.
  • If the product/s have been opened, we will subtract a processing fee equal to 60% of each returned product’s price.
    If 14 days have passed since you were issued the return form, and the RMA tracking number lists no activity indicating it has hit the mailstream, your return will be cancelled and no refund will be provided.

Any refunds will be issued to the original payment method unless store credit is requested. There is no benefit or detriment to either refund option. If you are dissatisfied please complete the Return Form here.

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